FIFA / Global Ticketing Operations
Managed ticketing operations for 30+ commercial partners across four global tournaments, culminating in the 2026 FIFA World Cup.
Operations / Customer experience
Operations, customers, and useful products.
I’m Rafael Lemor. My background spans global ticketing operations, customer success and account management. Today, I also turn ideas into working products with AI and modern tools.
Experience
Experience at a global scale.
Commercial Partnerships
Owned day-to-day ticketing relationships with major partners including Coca-Cola and Bank of America, spanning allocations, contracts, distribution, payments, escalations, and tournament closeout.
Selected work
MyPepProtocol
A working product for health and protocol tracking, built with AI and modern development tools.
World Cup Tracker
Built to make the 2026 FIFA World Cup easier to follow in one place, combining the full 104-match schedule, tournament bracket, filters, knockout-stage tracking, and scoring. With the tournament complete, it now serves as a historical reference.
Explore the projectHow I think
A practical approach.
Reduce repeat work.
In MyPepProtocol, recorded inventory details carry into protocol setup, while the user reviews the choices.
Make uncertainty visible.
MyPepProtocol’s product rules distinguish recorded facts from explanations, without treating a change over time as proof of cause.
About
A newer chapter.
Customer relationships and large-scale operations have shaped my career. Product building is a newer chapter.
Beyond work, I’ve spent three months backpacking through Southeast Asia.
Contact
Let’s start a conversation.
For opportunities across operations, customer experience and product-adjacent work.
Get in touch